Your Bureaucracy is No Excuse (a rant)
How is the customer service you have been getting lately?
Our customer service should be better than ever, shouldn’t it? After all, the slackers and underperformers have all been laid off. This should result in our getting better customer service than ever.
Sadly, the tale I am about tell is, I fear, more common than not. At the risk of painting with a broad brush, I must keep the parties involved unidentified for the simple reason I would prefer to avoid the rath of any Kafkaesque bureaucracy right now who could make my life miserable by losing a check, my paperwork, or my record. Read more »
Sizing up Small-to-Medium Business (SMB)
What is the difference between a “small” business, and a “small-to-medium” business? (caution: shameless self-promotion). Read my commentary over at the SMB Research Blog.
Job Satisfaction At an All-Time Low
What does it say about us and about the state of our capitalist system that job satisfaction is, according to one report at least, at an all-time low?
Everyone, in my opinion, ought to be disappointed and concerned about this. At a time when we have more and much better management education than ever before, a much better educated workforce, more technology to assist us in our jobs, and arguably a more robust exchange and sharing of ideas about business, management, collaboration, and best practices than we have ever had – how could job satisfaction be on a 20+ year slide, as reported, to its lowest point ever? Read more »
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