Your Bureaucracy is No Excuse (a rant)
How is the customer service you have been getting lately?
Our customer service should be better than ever, shouldn’t it? After all, the slackers and underperformers have all been laid off. This should result in our getting better customer service than ever.
Sadly, the tale I am about tell is, I fear, more common than not. At the risk of painting with a broad brush, I must keep the parties involved unidentified for the simple reason I would prefer to avoid the rath of any Kafkaesque bureaucracy right now who could make my life miserable by losing a check, my paperwork, or my record. Read more »
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