SMB Research’s Top 20 Favorite Reads of 2010
What was the best SMB or technology-related piece you read this past year?
When we at SMB Research started talking a few weeks ago about what we thought were some of the most interesting and valuable articles from 2010, we realized that once again this year there has been a great deal of very good (however you define this) research and writing. If you struggle to find the time to read to read everything that deserves your attention, we share your pain.
To help you out, SMB Research decided to take a look back at some of what has been written and published this past year, and to identify some of our favorite reads.
SMB Research’s Top 20 Favorite Reads, 2010:
Great Learnings from Boston’s Small Business of the Year Awards
SMB Research was very pleased to be able to attend the Greater Boston Chamber of Commerce’s 26th Annual Small Business of the Year Awards yesterday (Oct 14, 2010) at the Colonnade Hotel. Emceed by WBZ Radio’s co-Anchor of “WBZ Morning News” Ed Walsh, the event itself was flawlessly put together and efficiently executed, for a very enjoyable event. Better yet, the winner’s stories and remarks were compelling and inspiring.
Sizing up Small-to-Medium Business (SMB)
What is the difference between a “small” business, and a “small-to-medium” business? (caution: shameless self-promotion). Read my commentary over at the SMB Research Blog.
Job Satisfaction At an All-Time Low
What does it say about us and about the state of our capitalist system that job satisfaction is, according to one report at least, at an all-time low?
Everyone, in my opinion, ought to be disappointed and concerned about this. At a time when we have more and much better management education than ever before, a much better educated workforce, more technology to assist us in our jobs, and arguably a more robust exchange and sharing of ideas about business, management, collaboration, and best practices than we have ever had – how could job satisfaction be on a 20+ year slide, as reported, to its lowest point ever? Read more »
Labor Day 2009
Netting It Out is not about politics, and never will be.
That said, with Labor Day, 2009, upon us, I cannot help but stop to think about our current state of affairs in the employment area. It is difficult not to be concerned on this Labor Day: Read more »
Top 10 Reasons Why You Should Hire Bob Eastman
10. What the hell else do you have to do today, really?
9. What a gas it will be knowing that when your competitors get back from vacation and they are trying to reach Bob, they will only get his answering machine.
Customer Satisfaction is All About the Context
Let me state right from the start, in the spirit of full disclosure, that I know there are some pretty smart folks who spend a lot of time thinking about customer satisfaction.
I have had a working theory for awhile, which I am constantly revisiting, that it is extraordinarily difficult to (1) accurately measure ‘customer satisfaction’ (however you define it), and to (2) effectively report on customer satisfaction. Read more »
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